Refund policy

Last updated: September 25, 2026

Thank you for shopping with Electro Ferjani.

Electro Ferjani is operated by Electroferjani LLC. We want you to be satisfied with your purchase and have created the following return and refund policy to explain how returns, exchanges, damaged items, and refunds are handled.

1. Return Eligibility

We accept eligible returns within 30 days of the date your order is delivered.

To qualify for a return, the product must:

Be unused and in the same condition in which it was received
Include all original accessories, manuals, parts, and packaging
Be returned with proof of purchase or order confirmation
Not show signs of misuse, damage, alteration, or improper installation

Products returned incomplete, used, damaged by the customer, or without their original packaging may not qualify for a refund.

2. How to Request a Return

Before sending any item back, please contact us at:

Email: abdellahelferjani8@gmail.com

Please include:

Your full name
Order number
Product name
Reason for the return
Photos or videos if the product arrived damaged or defective

Do not send a product back before receiving return instructions from our support team.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your product is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please include clear photos or videos showing the issue.

We will review the request and, where appropriate, offer a replacement, refund, or another reasonable solution.

4. Non-Returnable Items

The following items may not be eligible for return:

Products damaged through misuse, negligence, or improper handling
Products that have been modified, repaired, or altered after delivery
Items missing parts, accessories, or original packaging
Products marked as final sale, where clearly stated before purchase

5. Return Shipping

Unless the item was received damaged, defective, or incorrect, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to an error on our part.

6. Refunds

Once we receive and inspect the returned product, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

7. Exchanges

If you would like to exchange a product, please contact us at abdellahelferjani8@gmail.com .

Exchange availability depends on product stock.

8. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered fulfillment or has already shipped.

9. Contact

Electroferjani LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States